BPI has been providing maintenance services for over 45 years! Support and maintenance of desktops, file servers, firewalls, printers and other devices are our core competency. We have recognized from the inception of our company the importance of keeping IT equipment functioning efficiently. BPI has a proven track record for meeting and exceeding service level agreements. BPI's success with attaining SLA's is our ability to tailor the expected value of a maintenance agreement with our customer's requirements. We understand that we must be flexible to achieve this outcome. Implementing business based service level agreements which include: ~ Focus on up-time, convenience and compliance ~On-going measurement of quality and delivery in real time. ~Implementation planning ~A focus on customer service ~Technical expertise ~Anticipating change ~Following accepted quality processes ~Sophisticated reporting to track compliance and provide trend and analysis data ~Established open communication channels for tracking and escalating customer issues