We give a voice to residents and support the improvement of health, social care and community services. We are an independent, user-led organisation with 28 years of experience in connecting patients, service users, carers and the public with service redesign. We are rooted in the community with a proven track record of working in an innovative way with communities by ensuring they are at the centre of all the work we do. This enables us to understand what the real issues are, the barriers and the solutions for people to live better lives in Leeds. We work with all communities but have expertise in vulnerable groups. We train, support and mentor our members to ensure their opinions and concerns are at the centre of decision making processes. We work with a range of partner organisations in both the public and private sector to deliver independent involvement projects, organise forums and events, advise on good practice and policy development and provide bespoke training sessions. We also facilitate a number of user groups which are steered by their members’ insights and lived experiences of different conditions and use of health, social care and community services.