NRA's staff consists of highly trained and motivated revenue recovery specialists on duty Monday through Friday, including evenings, and Saturday mornings. NRA's recovery specialists are trained in the clients' industry and company backgrounds. We utilize extensive computerized databases and sophisticated telephony systems to maximize recovery efforts. Our staff is directed by a strong people-oriented management team. The number of accounts in the recovery specialists queue is carefully managed and calls are silently monitored from time to time to ensure that the context and tone are best suited to maximize productivity. Meetings and seminars are held weekly to solve problems, offer suggestions and to provide on-going training. NRA's client base represents all aspects of the business community (healthcare, commercial, retail, utility, and governmental).