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Antoine Doumenc
Vice President Sales at Kiamo
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Work Experience
Vice President Sales
Dec 2018 - Present · 6 years and 1 months
Co-Founder - Business Development, Marketing And Sales
Mar 2017 - Jul 2018 · 1 years and 4 months
entrepreneur
International Business Development Consultant
May 2016 - Sep 2016 · 4 months
Company Details
51-200 Employees
Kiamo captures, orders and distributes all multimedia streams (voice, email, live chat, sms & messaging, social network, video, etc.) according to business rules, availability and skills of advisers. Designed for all users, the solution stands out for its functional richness, its ergonomics and its reliability. Kiamo is the answer to Customer Relations Managers looking to drive a unified customer strategy to improve their relationship performance and quality of service. With Kiamo, - Capture all your customers’ interactions (natively cross-channel) - Organise your flows according to your strategy - Distribute the right task to the right adviser - Engage your customers in a unique interface - Real-time monitoring of your performances Kiamo advantages - Dedicated interface for advisers, allowing a 360° vision of all customer exchanges, a fast & easy access to major information, tools to support adviser’s answers, all within an intuitive environment, user-experience oriented. - Tools for supervision & monitoring in real-time conditions. Kiamo natively includes dashboards to analyse the contact centre’s activity on all channels. It helps optimise performance on a daily basis. - Kiamo is an open solution to be deployed rapidly & securely, without having to adapt the telephone architecture or information system already in use. Kiamo has numerous native and customisable connectors (CRM, ERP, DB, Quality Monitoring, etc.) allowing to interface with the main Customer Relations business software (SAP, Salesforce, Coheris, MS Dynamics…) - Available in hosted or on premise mode. Market leaders rely on Kiamo : Europ Assistance, Geodis, Rentokil Initial, BNP Paribas Lease Group, Société Générale, Enedis, La Banque Postale, Boulanger, MACSF, Toulouse Métropole, Waterair, MaxiCoffee, Siblu, Kéolis, CIBTP, Maty, Santévet... #Customerexperience #CRM #Contactcenter #customerrelation
Year Founded
2005
Social Media
LinkedinFacebookTwitter
Industry
IT Services and IT Consulting
HQ Location
52 bd Sébastopol Paris, Île-de-France 75 003 , FR
Keywords
RELATION CLIENTOPTIMISATION DES CENTRES DE CONTACTGESTION MEDIASDISTRIBUTION CROSS-CANALDistribution omnicanalemoteur de distributiocontact centergestion des interactions clientexperience clientcustomer experience
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