The Ritz-Carlton Leadership Center is an advisory and management consulting group that leverages the knowledge of the legendary customer and employee best practices from The Ritz-Carlton brand. It was created in 2000 after The Ritz-Carlton Hotel Company L.L.C. won the prestigious Malcolm Baldrige National Quality Award for the second time. The Ritz-Carlton is the only company in the hotel industry to have ever received the award. With services ranging from advisory consulting, onsite facilitation and presentations, and enrichment courses, our Practice Directors work across all industries and have global delivery capabilities. The Ritz-Carlton Leadership Center is an unequaled partner in the journey to refine and innovate service excellence and customer engagement, and to transform organizational culture.