With a customer-driven property management you find out what is most important for the customer and get a basis for performance management. That enables you to carry out the right actions, while avoiding making investments which are not required. One must consider each tenant as an important and preferred customer, just like in any other industry. Many times our work is about shifting the focus from the building to the people who will live or work in them. A satisfied tenant costs less than a disgruntled one. Fewer complaints, fewer relocations, fewer tenant adaptations and a stronger brand are some additional positive effects that contribute to higher profitability. So how do you get satisfied customers? Of course there are many factors that come into play, but a good start is to ask the right questions - and act upon the answers. AktivBo started in 1991 to develop a method that could help to improve the quality of service and management in the real estate industry. The goal was to achieve specific and measurable improvements in the areas that were most important to tenants/customers. Today we work with more than 450 housing and real estate companies in Sweden, Germany and Austria. This allows us to offer a unique benchmark against other players in the industry - in both the residential and commercial areas. Learn more about us on our website www.aktivbo.com