AL
Andrea Lovicu
Head Of Architecture at Covisian
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Work Experience
Head Of Architecture
Oct 2023 - Present ยท 1 years and 2 months
Sep 2013 - Oct 2023 ยท 10 years and 1 months
Head Of Service Delivery
May 2021 - Oct 2023 ยท 2 years and 5 months
Head Of Development
Sep 2013 - May 2021 ยท 7 years and 8 months
Company Details
10000+ Employees
๐‚๐จ๐ฏ๐ข๐ฌ๐ข๐š๐ง is a tech company specialized in providing ๐ฉ๐ซ๐จ๐๐ฎ๐œ๐ญ๐ฌ, ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ and ๐ญ๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ข๐ž๐ฌ for ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ž๐—๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž & customer care. An international group with more than 23,000 employees working in over 46 locations with more than 150 clients. ๐‚๐จ๐ฏ๐ข๐ฌ๐ข๐š๐ง strives to ๐›๐ฎ๐ข๐ฅ๐ ๐š๐ง ๐ž๐š๐ฌ๐ข๐ž๐ซ ๐ฐ๐จ๐ซ๐ฅ๐ by solving the small everyday problems of businesses and consumers through ๐ž๐ฑ๐œ๐ž๐ฅ๐ฅ๐ž๐ง๐ญ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ. The essence of ๐‚๐จ๐ฏ๐ข๐ฌ๐ข๐š๐ง is contained in three simple words that summarize our corporate philosophy, business approach and operating model. ๐“๐„๐‚๐‡ as the continuous drive to innovate, research, develop and create value for the market. ๐๐„๐Ž๐๐‹๐„ at the heart of every business. Because Covisian takes care of all the people it comes into contact with: employees, customers and clients. ๐’๐Œ๐ˆ๐‹๐„๐’ as the result of the experience that creates the interaction between people and technology. "๐‘พ๐’† ๐’‚๐’“๐’† ๐’„๐’“๐’‚๐’›๐’š ๐’‚๐’ƒ๐’๐’–๐’• ๐’•๐’†๐’„๐’‰๐’๐’๐’๐’๐’ˆ๐’š. ๐‘พ๐’† ๐’‚๐’“๐’† ๐’Š๐’ ๐’๐’๐’—๐’† ๐’˜๐’Š๐’•๐’‰ ๐’‘๐’†๐’๐’‘๐’๐’†. ๐‘พ๐’† ๐’‚๐’“๐’† ๐’…๐’Š๐’”๐’‘๐’†๐’๐’”๐’†๐’“๐’” ๐’๐’‡ ๐’”๐’Ž๐’Š๐’๐’†๐’”." ๐‚๐จ๐ฏ๐ข๐ฌ๐ข๐š๐ง offers high value-added services to clients who require a dynamic, concrete and result-oriented approach to customer management. Starting with the analysis of needs, Covisian identifies solutions in a broad and growing offering: โ—พ๏ธ Omnichannel customer services โ—พ๏ธ Business development & sales โ—พ๏ธ Help desk and digital tutoring โ—พ๏ธ Credit management & litigations Our services allow you to ๐œ๐ซ๐ž๐š๐ญ๐ž ๐š ๐๐ข๐ซ๐ž๐œ๐ญ ๐ซ๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ๐ก๐ข๐ฉ ๐ฐ๐ข๐ญ๐ก ๐ฒ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ and easily ๐ฌ๐จ๐ฅ๐ฏ๐ž ๐ญ๐ก๐ž๐ข๐ซ ๐ฉ๐ซ๐จ๐›๐ฅ๐ž๐ฆ๐ฌ.
Year Founded
1999
Social Media
Linkedin
Industry
Software Development, Outsourcing and Offshoring Consulting, Call/contact centre operators, Postal services, telecommunications, radio and television, Leisure & Tourism, Buying and commission agents, General traders, department and retail stores, Retail & Traders, Direct marketing services, Services to businesses
HQ Location
Via dei Valtorta, 47 Milano, Lombardia 20127, IT
Keywords
call centercontact centersoftwaresoftware developmentcustomer experiencemanagement and collectiontrouble shootingyields pianoanalytical modelling
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