In a context of asymmetry of information, ever-changing regulations and a system that treats asylum seekers as beneficiaries, rather than as individuals with agency and decision-making power over their futures, a traditional approach to legal aid is not enough. Fenix provides asylum seekers and refugees in Greece with a holistic service that includes legal aid and representation, as well as protection and case management, and mental health support. Our field teams of 30+ staff and volunteers operate with the aim of empowering the refugee communities and removing the barriers that prevent them from having real and effective access to the right to seek asylum. Our multidimensional and comprehensive approach to legal aid combines effective and skilled individual casework and emergency response with high quality evidence-based advocacy and strategic efforts at the local, national and European level. Our teams connect individual action with structural change; we could not do one without the other.