AS
Amilkar Soto
Director Of Call Center Operations at Resortcom
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Work Experience
Feb 2022 - Present · 2 years and 10 months
Director Of Call Center Operations
Mar 2024 - Present · 9 months
Deputy Director Of Operations
Aug 2022 - Mar 2024 · 1 years and 7 months
Member Services Manager
Feb 2022 - Aug 2022 · 6 months
Company Details
201-500 Employees
ResortCom provides innovative contact center solutions, club management, inventory management, reservations, timeshare member services, and vacation owner financial services, enabling our clients to grow at a quicker pace. We’re a diverse team of multilingual professionals who help our clients increase revenue, and lead the way as an expert strategic partner providing essential and secure tools for the vacation industry. Our incomparable technology tools, developed over three decades of interaction with resort developers, vacation clubs, travel clubs and their members/owners, cover all the intricacies of timeshare operation. As the most established provider of member services exclusively to the hospitality/timeshare industry we are ready to be your partner, helping you achieve exceptional results with safe and sound security. Healthy portfolios, low delinquencies and low foreclosure rates are the hallmark of our deep vacation ownership industry expertise. Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make timeshare owners comfortable and happy with their purchase. ResortConnect, our timeshare management software: • Makes and maintains reservations • Maintains and services loan and maintenance fee accounts • Maintains “points overlay” systems • Manages and services member accounts • Creates, stores, and maintains contracts • Manages inventory for timeshares, hotels, and rentals • Handles transfers and title changes • Processes bankruptcy • Manages rentals, resorts, vacations, and HOAs ResortConnect is 100% compliant with privacy laws, PCI requirements, and any regulatory framework charged with protecting financial data. ResortConnect manages the complex demands of our industry, provides exemplary service through its user-friendly interface, and protects client and consumer data at the highest level. Let's work together. Visit our website for more information.
Year Founded
1985
Social Media
Linkedin
Industry
Financial Services
HQ Location
6850 Bermuda Road Las Vegas, NV 89119, US
Keywords
Timeshare financial servicesTimeshare management softwareVacation ownership member servicesMultilingual call centerClub management softwareMaintenance fee billingLoan portfolio managementCustodial services and lender supportTax withholding trust administratioCollections
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