River Valley Financial Bank is based in Madison, Indiana and has thirteen (13) bank locations in the Madison, Hanover, Dupont, North Vernon, Seymour, Charlestown, Sellersburg, Floyds Knobs, Osgood and New Albany Indiana areas. Our fourteenth (14) office is located in Carrollton, KY. River Valley Financial Bank is a progressive financial institution that is dedicated to the principle of customer service. Customer service is not a buzzword or marketing theme at River Valley Financial, but rather a commitment. We believe that customer service is about anticipating and exceeding customers' expectations. "Expect a Difference!" ....is River Valley's service promise. That's right, service promise. We realized from our board of directors to our newest employee that if the customer doesn't see and feel a difference when they bank with us, then we are no better than our out-of-town, or out-of-state competitors. We are the local bank with the hometown advantage...prompt and local decision making, flexibility in administration of lending and deposit programs, and most importantly, a "They know me!" difference. We take pride in our customer relationships and we want our customers to know how much we value that relationship. If you aren't already a River Valley customer, we invite you to "Expect a Difference!" We trust you will see it in our faces and recognize it in our attitude. Customer satisfaction is our standard and not a goal.