Since founded in 1997 CC Academia (formerly known as Telephone Doctor Turkey) has helped more than hundreds of organizations from all sectors through training, events, consulting, and informational resources. The experienced and dedicated team of industry insiders, trainers, and consultants of CC Academiia are committed to helping you to raise the strategic value of your contact center, optimize your operations and improve your customer service. Telephone Doctor Turkey is the leading provider of comprehensive resources for customer engagement professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center and want to move a Customer Engagement Center. We do this through a combination of consulting, quality development and research processes and training programs to sustain the momentum of change after our involvement. We do this by localizing the globally well-known and valid solutions for Turkey and delivering to the clients in our unique way. CC Academia is the only Contact Center Industry-specific training and consulting company in Turkey, and helping to improve our clients’ performance -whether it be your people, your processes or your strategy by the following initiatives: CC Academia’s services are: • TRAINING Instructor-led Classroom Training Training Consultancy Customization Blended Learning Active Learning Lean Learning • CONSULTING Call Center Start-up Full Call Center Operational Assessment IVR Scripting Call Center Outsourcing Decision Process Analysis and Optimization Workforce Management Optimization • CONTACT CENTER QUALITY SYSTEM (CCQM) SERVICES Call Quality Performance Measurement Mystery Calling Customer Satisfaction Measurements Call Analysis & Reporting (CAR) Quality Assurance Calibration CC Experience Score • QUALITY LEAGUE • CONTACT CENTER ACADEMY