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Alan Cohn
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Work Experience
Strategy And Management Consultant
Feb 2017 - Feb 2018 · 1 years
directv latin america
Country Portfolio Manager
Oct 2015 - Feb 2017 · 1 years and 4 months
Associate Professor
Aug 2013 - Present · 11 years and 4 months
Company Details
Over 30 years of international experience in all aspects of Customer Service Management, including Service Culture, Product Safety and Liability, Product (and Services) quality reporting, cost management and process development. Available for temporary assignment, interim cover, short term projects (less than 6 months), and as a retained expert (1/2 day per period) for smaller organisations. A highly skilled and capable problem-solving talent can be applied to your business, to bring fresh ideas and transfer skills. Aim - to help businesses keep customers by giving appropriate Customer Service Intention - to coach the people within your business so your people (and therefore your business), grow.
Year Founded
2009
Social Media
Linkedin
Industry
Business Consulting and Services
HQ Location
Cambridge, Cambridgeshire CB9, GB
Keywords
Management CoachingService CultureProduct Safety and LiabilitySystems Requirements for Customer Service environmentCustomer Service KPI developmentQuality and cost of quality reportingCXXCustomer SatisfactionComplaints ManagementProcess Documentation
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