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Ahmed Ghonim
System Engineer - Genesys at Ist Networks
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Work Experience
System Engineer - Genesys
Nov 2021 - Present · 3 years and 1 months
Oct 2019 - Oct 2021 · 2 years
Senior Voice Support Engineer
Dec 2020 - Oct 2021 · 10 months
Voip Network Engineer
Oct 2019 - Dec 2020 · 1 years and 2 months
Company Details
201-500 Employees
IST Networks is a Majorel X brand, a new global force in CX Transformation Services. IST is an experienced and innovative company established in 2002 with a strong track record in delivering exceptional customer experience solutions to our clients. We cherry-pick the best CX technologies to deliver optimal solutions for our clients. Today, IST operates globally with a highly skilled workforce specializing in Contact Center (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Center Agent Desktops, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics,, Enterprise Mobile Apps, Customer Feedback Management and many more. IST focuses on project delivery and prides itself on quality and innovation. Over the years, IST has completed many projects that many experts said was not possible. As a result, IST is now regarded as CX technology experts and has become the authority on systems integration between legacy and current CX and back end systems.
Year Founded
2002
Social Media
LinkedinTwitter
Industry
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HQ Location
Smart village EG,Cairo,Cairo
Keywords
Contact CenterCustomer ExperienceOminchannel Contact CenterCustomer JourneySentiment AnalysisGenesys Contact CenterCisco Contact CenterIninGenesyspurecloud
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