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Abdelrahman Yassen
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Work Experience
Genesys Senior System Engineer
May 2017 - Jul 2017 · 2 months
Genesys Senior System Specialist
Dec 2016 - May 2017 · 5 months
Genesys System Analyst
Mar 2016 - Nov 2016 · 8 months
Company Details
201-500 Employees
IST Networks is a Majorel X brand, a new global force in CX Transformation Services. IST is an experienced and innovative company established in 2002 with a strong track record in delivering exceptional customer experience solutions to our clients. We cherry-pick the best CX technologies to deliver optimal solutions for our clients. Today, IST operates globally with a highly skilled workforce specializing in Contact Center (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Center Agent Desktops, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics,, Enterprise Mobile Apps, Customer Feedback Management and many more. IST focuses on project delivery and prides itself on quality and innovation. Over the years, IST has completed many projects that many experts said was not possible. As a result, IST is now regarded as CX technology experts and has become the authority on systems integration between legacy and current CX and back end systems.
Year Founded
2002
Social Media
LinkedinTwitter
Industry
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HQ Location
Smart village EG,Cairo,Cairo
Keywords
Contact CenterCustomer ExperienceOminchannel Contact CenterCustomer JourneySentiment AnalysisGenesys Contact CenterCisco Contact CenterIninGenesyspurecloud
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