Macha helps Shopify stores auto resolve customer support tickets with the help of AI. It seamlessly integrates with your existing ticketing system like Gorgias, Zendesk (and more) so that you don't have to change your current support process. More than 50% of support tickets for Shopify stores are around Order Tracking, Returns and Exchange and Product Info. All of these queries can be easily resolved with the help of Macha AI.