BrightCloud brings brilliant IT services to small and medium-sized businesses who would otherwise not be able to afford them. It’s like taking a large IT service provider and cramming it into a much smaller business that delivers excellent IT services at an SME price. Our key differentiator is to care deeply about customer satisfaction and be completely accountable for the services that we deliver; not many IT providers of our size can afford to be this invested in customer success. The key is to have the right balance of good support people with broad IT skills and excellent consultant’s with decades of experience and access to the very best tools and technologies. A large part of our consultancy comes from working with larger service providers to help them achieve performance gains and solve issues for some of their massive corporate customers. It’s these skills and tools that are available to all our customers.