Tpoint | A Woven Technologies

tPoint is a software platform that allows you to build, deliver and change your customer journeys, across every channel, faster than ever before. It brings together all your systems into one easily configurable environment, that you can manage visually through apps on your laptop, as easily as if you were drawing a process flow. So you don’t need lots of IT resource to do it. And you can do it really quickly. Because of this, you can change your messaging to customers, and your processes on the web, in the IVR, with an agent, or anywhere else, all at the same time. In real-time. Bringing everything together this way means you can deliver a customer journey that’s greater than the sum of its parts: • You get a view of your entire customer journey and every interaction that happens in it | which means you can easily see what is working well and what is not – and make it better. • You get intelligent automation | with bots that can serve knowledge and automate customer interactions in almost any channel you can think of • Every interaction benefits from behind-the-scenes intelligence | so every agent conversation is guided by everything we know about the customer. And that means they need to read less, learn less, take less time, and get fewer decisions wrong. Because of this your costs go down, while your customer experience goes up. And you can build and change journeys, delivering results faster than ever before.