parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way.
Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.
Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide.
Industry
Technology, Information and Internet, IT Services and IT Consulting
HQ Location
75 State St
Boston, Massachusetts 02109, US
Keywords
Customer Lifetime ValueCustomer RetentioPerformance ReportingPost purchase experiencePost-Purchase CommunicatioSaaSRetailCustomer ExperienceeCommerceCustomer Centricity