Oomph Agency Services

We are a B Corp accredited customer experience advisory and development agency that helps organisations connect with their customers through their people and technology. Customer Experience Strategy We have our own online survey tool that builds qualitative and quantitative insight for rigorous customer research methodologies. This is combined with teams covering CX data science and secondary research that provide rich insights into customer behaviour. This means we can think, design and build with the experience of the customer first, using in-house and industry best practice tools and techniques. Digital business Sometimes our work is about helping organisations embrace technological change to make the customer experience better. We have a development team that can build and evolve digital platforms, using advanced interactions development techniques in app and web development and engaging ways to visualise. Whether building an AR interaction or dealing with deep systems integration for marketing technology, SaaS and eCommerce functions. technology can be a positive agent of change. Our teams have the skills to help make sure that happens for our clients. Changing behaviours With changing technology comes changing behaviours, sometimes creating a challenge within an organisation. We know that at the heart of a great CX are people who understand and care and we have the people and skills to help organisations achieve the cultural shift needed to create a focus on the customer first. This may be in the form of leadership development, workshop facilitation or development of training & CPD modules.