Esmart

eSmart is a bilingual outsourcing service provider that is highly focused on achieving its’ clients objectives with superior quality services, and on maintaining the value-added operational sustainability. eSmart is dedicated to continuously provide its clients with added-values and beneficial outcomes, and to ensure its clients’ utmost satisfaction through our extensive reporting mechanism which guarantees high quality assurance. Our adopted variable and interchangeable pricing scheme is one of our main highlighted attributes, and is considered to be a unique and a one of its kind financial solution and proven to be a significant competitive edge. eSmart was established in June 2014 as an e-commerce company involved in development and operations of e-commerce platforms in Egypt. eSmart is the highly attained outsourcing service center, alongside owning the[ kaza order] brand of food services, and the delivery services. We are currently operating over 100 web-enabled, multi-channel work stations, that are prepared to serve customer relationship management inbound and outbound services, as well as technical support, and internet based customer care. Whereas eSmart is devoted to acquire the most talented, professional, experienced and proficient agents to work with our clients, and provide them with detailed and extensive training and preparations to ensure we deliver our clients with the best quality of work. Scope of work: - Business process outsourcing (BPO) - Inbound and outbound customer care solutions in various fields such as; 1. Food & Beverages 2. Customer relationship management (CRM) 3. Non-for-profit organizations (Donations) - Market research - Telesales - Complaints handling - Telemarketing - Back office services: 1. Data Entry 2. Transcription 3. Research 4. Analysis