Wohl Consult Susan Reppe

Let me guess, you're driven by questions like these❓ "Our customers demand premium services, but the competitive pressure demands a cost-effective offer. - How can I counter the cost pressure? Is it enough to optimize processes? - How can I reduce personnel costs? - What are the impacts on operational business that need to be taken into account?" And am I right? 🙈 As a manager of a customer service center, among other things having had assumed responsibility for all back-office processes of more than 100,000 customer inquiries per year, the answers to these questions were implemented by me. We followed the vision to become a future-oriented and competitive healthcare company. One solution I implemented was the relocation (outsourcing) of back office processes to a shared service center in Eastern Europe. This solution was developed as part of strategic considerations, for which there are separate departmental units within the company. What I experienced was that the impact on employees and processes was insufficiently considered and especially the time required for implementation was totally underestimated. Can this be avoided or at least improved? Quite clearly, I say YES. 👍 How? – That’s what you will certainly ask now! I will show you the essential key elements in developing a Target Operating Model. Let us jointly look at what goals you envision for your organization and what measures can be derived from them. We will look at your current challenges in terms of organizational development and based on that, I can accurately assess what the next meaningful steps are for you and how we can work together to achieve the best results for you. 👣 Arrange a free strategy meeting now. www.wohl-consult.de/