Wtf! Walk The Floors All Things Hospitality Training

At WTF! Walk The Floors we are committed to cultivating hospitality. We train driven professionals on the impact that being engaged and involved in their daily operation can bring to those they serve, both team members and guests. We equip teams with the tools they need to start operating in a genuine way and with a first-class flare. Through our fun, engaging and impactful full-day training program, we create a framework and build a platform that takes operations to the next level. Your team starts caring, they feel empowered to make the right decisions in representing the brand, and as a result, your guest wants to return. Our training program targets both hard and soft skills: 🍍 Service Etiquette 🍍 Engaging Communication 🍍 Authentic Service 🍍 Attitude & Accountability 🍍 Failure Recovery 🍍 Goal Execution As part of our promise to deliver training in a fun yet meaningful way, we host a weekly podcast, sharing mouth-opening stories to set the tone and educate our audience on cultivating hospitality. Our podcast is designed for our audience to keep their HOSPITALITY, QUALITY, TRAINING, ENGAGEMENT & HIGH-PERFORMANCE growing without burning the midnight oil. As hospitality industry leaders with 40+ years of combined experience, we tackle the challenges of management who sits behind a desk and misses out on opportunities to provide memorable guest and team member experiences. Experts in service quality assurance & training facilitation, we find passion in enhancing service, and inspiring leaders and employees, across the hospitality industry. We consider ourselves absolute change agents, and our processes stick! We invite you to explore our training program by contacting either of us and to follow our weekly mini podcast training series.