Voice Of The Client

Voice of the Client provides practical consulting and projects which enable your firm’s success. In a challenging environment of increasing cost pressure, competition and client demands, firms who focus on excellent client service in all that they do will thrive. Delighting clients means listening and understanding their needs and using these insights to refine services. Voice of the Client can help you assess client satisfaction and/or deliver projects that improve services e.g. streamlining back office operations, enhancing communication tools and websites or improving team engagement. Who is behind Voice of the Client? Rachel Nottingham is an expert in delivering excellent client service and operations. With 10+years in private practice (including implementation of a legal outsourcing) and several years as a demanding client of various law firms, I am well placed to provide practical solutions to law firms and professional services firms who want to evolve their practices to improve the client experience.