Vxi Global Solutions

Outsourcing and Offshoring Consulting, Insurance Carriers, Finance and Insurance · 10000+ Employees
Phone Number: info@vxi.com
Email Address: info@vxi.com
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About
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: marketing@vxi.com Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
Year Founded
1998
Social Media
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Industry
Outsourcing and Offshoring Consulting, Insurance Carriers, Finance and Insurance
HQ Location
220 West First Street Third Floor Los Angeles, California 90012, US
Keywords
Operations ManagementCustomer Interaction ServicesDigitalOmniChannel SupportCX ConsultingCustomer Experience ManagementNPS ManagementBPOITOProduct Development
Location
24
  • 220 West First Street Third Floor Los Angeles, California 90012, US
  • SM Cyberzone 2 Buendia Jupiter co., Zodiac St., Brgy Bel Air Makati City, Manila 1226, PH
  • 8F Building 1 No. 500 Zhangheng Road Pudong District Shanghai, Manila 201204, CN
  • 8F Building 1 No. 500 Zhangheng Road Pudong District Shanghai, 201204, US
  • 3rd floor, 13929 Center Lake Drive Building 4.1 Austin, Texas 78753, US
  • 2002 W loop 289 Lubbock Texas, Texas 79407, US
  • 5-7 Courtney Walsh Drive Kingston, Jamaica, JM
  • 15 av. 5-00 Zona 13 Edificio WTC Torre 4 Guatemala, Guatemala, GT
  • 1029 EDSA Panorama Technocentre Quezon City, Metro Manila, PH
  • 11F Five Ecom Center MOA Complex Pasay City, Metro Manila, PH
  • Giga Tower, C5 Eulogio Rodriguez Jr. Ave Quezon City, Metro Manila 1110, PH
  • G/F SM City Clark Tech Hub Bldg. 6, M.A. Roxas Highway, Malabanias Angeles City, Pampanga, PH
  • G/F Robinsons Cybergate J.P. Laurel Ave Davao City, Davao, PH
  • SM Annex Ecoland, Quimpo Boulevard Davao City, Davao, PH
  • G/F Felcris Central Mall, Quimpo Boulevard, Talomo Davao City, Davao , PH
  • Ground Floor Robinsons Cybergate Delta, JP Laurel Ave. Davao City, Davao, PH
  • Lot 7E Trade Way, Portmore Informatics Park Portmore St., Catherine, Jamaica, JM
  • Avenida Reforma 12-54, Zona 9 Edificio Grand Reforma 10 Guatemala City, GT
  • SP Dacudao Loop, Agdao G/F and 3rd floor Davao Finance Center Davao City, Davao Del Sur, PH
  • 6730 S Tucson Blvd Tucson, Arizona 85756, US
  • Office Level 2, Block A – East Wing, International Tech Park Hyderabad, Plot No. 17, Software Units Layout, Madhapur, Hyderabad, Telangana Hyderabad, Telengana 500081, IN
  • 3662 Camp Wisdom Rd Dallas, Texas 75237, US
  • 1000 Southlake Circle Morrow, Georgia 30260, US
  • 7201 University Oaks Drive (suite 210) Charlotte, North Carolina 28262, US

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