The Listening

The Listening Company, which became part of Serco in March 2011, is an award-winning customer communications outsourcer. With 4,000 employees spread across 8 locations, we use a range of services and insights to guide long-term, profitable brand relationships and improve customers’ lifetime value. At the heart of our offering is epiCentre – a multi-communication platform that combines email, phone and internet and helps us manage over 60 million conversations a year. We are the fastest growing contact centre in our sector, growing 40% year on year for the last five years. We survey our clients regularly and have a Net Promoter Score™ of 36.