The Caffeine Partnership

The Caffeine Partnership is a strategic consultancy which specialises in brand-led business growth. This year we have strengthened our offer to organisations seeking purpose-led transformation by joining forces with Smith+Co, an FT Management Consultancy of the Year (2020) specialising in branded customer experience. THE CAFFEINE PARTNERSHIP We work with leaders of businesses to help them define and deliver their vision. We provide expert advice, energy and ideas to help ‘impatient leaders’ deliver their vision. SMITH+CO We help leaders define their customer experience and align their organisation to deliver it. We have helped organisations worldwide create a compelling customer experience that achieves brand differentiation and long-term customer loyalty. Our team are expert strategists, coaches and powerful facilitators. We regularly write and speak at conferences and in the press on the impact of purpose on business growth. Questions we can help you answer: 1. BRAND PURPOSE: How do I define and communicate my brand positioning? 2. CUSTOMER EXPERIENCE: How do I move the organisation from a narrow focus on customer service to the much wider and strategic issue of customer experience? How can I define and create a bold customer experience? 3. ORGANISATION ALIGNMENT: How do we ensure our company is aligned behind the brand and/or the customer experience (to ensure we deliver our promise to consumers, customers or clients)? 4. INTERNAL BRAND ENGAGEMENT: How do I engage our employees in our brand and/or the customer experience so they understand and believe in it? 5. BUSINESS DEVELOPMENT: How do I develop the strategy and skills to develop more business from customers, clients or consumers? 6. UNSTICKING THE STUCK: How do I gain action-focused consensus from my management team or board? 7. LEADERSHIP PERFORMANCE: How do I equip my leaders with the skills to influence and inspire