We help you make work more meaningful and experiences more memorable.
“Spin the Bottle Service – Hospitality in the Age of A.I.” was published in 2021. After reading it, a server in our favourite restaurant said:
“Every hotel or restaurant manager should give a copy to everyone on their team!”
The book is available on Amazon and can also be ordered via leading bookstores.
Ditch the Script workshops
Customer service has become so standardized that staff and guests are becoming bored.
In a world of social media, storytellers, and influencers, it’s time to ditch the script to make jobs more meaningful and guest experiences more memorable. After our first in-person workshop, the hotel General Manager exclaimed:
“I never knew my staff could be so engaged in anything!”
We're here for you with bespoke to your individual needs:
Keynotes and conference sessions ✅
Workshops and training ✅
Coaching and mentoring ✅
Reviews and assessments ✅
Motivational storytelling ✅
Give us a shout and let's get started!