Outsourcing and Offshoring Consulting, Marketing, Marketing, Advertising & the Media · 1001 Employees
Email Address: tele@telecontact.ru
Overview
Employees
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About
Telecontact started in 1999 among first outsourcing call centers in Russia. Now we are the leaders of Russian outsourcing contact centers market.
- 19 separate call centers sites: over 4 500 employees
- The pioneer in call center-specialized recruiting and HR methodologies; in-house training techniques since 2001
- The first IP call center in Eastern Europe; first in Russia professional WFM system implementation
- Own high performance SMS and IVR processing facilities, extraordinary set of communication channels including latest web and mobile technologies
- Telecom provider license and own data exchange interfaces with key telecom operators in Russia