Traditional IT and Telecoms providers are not optimised for the era of cloud services, encumbered as they are by traditional routes to market, legacy technology and labyrinthine processes. Few rank favourably in Net Promoter Scores.
New breeds of cloud provider are leading the way, driving a revolution in technology, customer experience and consumption models. Many were virtually unknown a decade ago.
Yet, in all this excitement, channel markets had broadly stayed the same. We recognised the partner community needed to adapt too. And now it has.
Tagoro is a new breed of partner, enabling business transformation through the application of cloud telephony, contact centre, connectivity, hosting, security, DR and backup. All as-a-service.
Having worked in the technology and telecommunications industry for decades, we’ve seen first-hand how challenging it is for clients to navigate the myriad of technology service providers out there. Tagoro has been created to address this.
It does so in three ways:
The ready-made shortlist – over 1,000 providers have been assessed, reduced down to a manageable number who can be counted on to deliver. We know the market, the providers, their strengths and shortcomings, solutions to those challenges and are expert at solution tailoring.
True independent advice – across a wide gamut of services, this approach eliminates the challenges faced by clients of trying to appraise the market to identify providers and establish from their respective sales teams if a proposition is right for the business
White-glove concierge service - making the right choice is only half the battle. Tagoro aims to deliver concierge-level customer support, making sure services are delivered on time and the commitments made by providers are realised in practice.
Tagoro’s ambition through this business model is to become an extension of your organisation, providing best-fit solutions with predictable and sustainable outcomes.