Strategic Sourcing Advisors

Strategic Sourcing Advisors (SSA) connects contact center buyers to the best providers for their unique requirements. The SSA team has managed over $700 million of annual global contact center business, working with many of the best providers in the industry. Our team was founded by former Microsoft contact center executives who led Microsoft’s global contact center consolidation initiative, recognized by IAOP as an industry best practice with the 2015 GEO Award. We apply this experience to match you with the right outsource partner to accomplish your process improvement and cost reduction goals. There is no cost or obligation to find the right contact center provider for your business. We are compensated by the providers in our portfolio for this service. If you are considering an outsourcing change, we are happy to meet by phone to help you explore your options without any obligation. We save buyers the time, effort, and expense of staying current on contact center market developments. SSA has a portfolio of best-in-class providers with a broad range of capabilities. Our knowledge base of provider information makes the matching process more efficient. Whether you need U.S.-based support, near-shore, or offshore, we’ll find the right provider for you. Jon Browning, CEO jon.browning@ssabpo.com