Socialq

Born out of COVID when our in-store music business fell silent, SocialQ is a customer experience tool that improves customer NPS, reduces labor costs and increases incremental revenue. - BOPIS is a surging part of eCommerce and SocialQ allows retailers to streamline the collection process, reduce handling and wait times, and drive customer NPS. - Virtual Queuing can slash customer traffic, reduce perceived wait times, remove physical lines, and increase incremental revenue. - Click-and-Deliver integrates with couriers to provide order-to-door delivery in under an hour. It involves no commissions and keeps the transaction entirely on the retailer’s website. - Store performance analytics provide insight to wait times, peak periods, and customer and team trends. This allows retailers to optimize stores to improve customer experience and reduce costs. - No-code integration means that SocialQ can be implemented in days, not months. The platform is built to require little-to-no infrastructure change.