Smiddle Software To Increase Contact Center Productivity And Improve Customer Experience.

Smiddle is a leading software development company specializing in multiple areas: enhancing the functionality of Cisco contact centers and IP telephony, and developing the platform to elevate cybersecurity levels and automate routine tasks for cybersecurity professionals. We empower our clients to elevate customer service and boost contact center efficiency. As a proud member of the Cisco Select Developer program, Smiddle actively collaborates with Cisco to deliver top-tier solutions. Our contact center software addresses various critical needs, including: Recording and storing customer conversations Service quality control Handling customer messages via popular messengers Organizing large-scale outbound campaigns Creating customer interaction scenarios for agents Integrating CRM systems with Cisco Finesse And much more In addition, our security administration platform, Smiddle Security, allows you to improve cybersecurity and take it to a new, higher-quality level.