Shoppers Confidential

We’ve provided some of North America’s largest brands with loss prevention audits, brand consistency evaluations, in-person and e-commerce evaluations, event and experience audits, employee satisfaction surveys and corporate standards reviews to name a few. RESTAURANT, TRAVEL AND HOSPITALITY INDUSTRIES - Customer experience is about how they feel and when you get this right, engagement soars! Our customer experience/service evaluations can shed light on your operation that might be missing the mark and costing you money. Competitor intelligence audits will show you who’s gaining market share and what you can do to drive sales and create repeat and word-of-mouth sales. AUTOMOTIVE: Your opportunity to be the trusted source for auto repair and sales lies in your ability to assure your clients that you’re working for them. Ask about our employee evaluations, mystery shopping/customer experience audits or brand integrity and compliance evaluations. Your auto business is about to boom! RETAIL: Both local retailers and national brands know the most important person in an organization is the customer. Are you serving their needs or is your competition filling in the gaps? Customer experience audits show you the whole picture, so you can focus on your bottom line! GOVERNMENT: Authenticity and transparency are incredibly important in today's political environment. Customer experience audits will show you how to build positive relationships with stakeholders and ensure their needs are met. IF YOU HAVE CUSTOMERS: Ask yourself, do you know what they are experiencing and sharing about your business or organization? We have programs and services designed to empower your organization with the data you need to accomplish your goals and exceed your customer's needs. What You Don’t Know, CAN Hurt You!