Service Dynamics

Our purpose is to help our clients deliver superior digital services, business value and outcomes, improved business productivity and great user experiences. Service Dynamics is your multi-platform, multi-service-capable Enterprise Service Management specialist. We are partnered with market-leading platforms: ServiceNow, Atlassian, Ivanti and HaloITSM. We believe our people, capabilities and solutions transform IT service delivery and support processes, improve business process efficiency, reduce operating costs, and drive positive customer experiences. We design, configure, implement and manage ITSM and Enterprise Service Management solutions for organisations of all sizes across all industry sectors. We also provide ongoing customer care, technical support, training, project and managed support services. Our services and solutions portfolio includes ITSM and Enterprise Service Management (ESM), Discovery and IT Asset Management (ITAM), and line-of-business solutions such as Facilities Management, Field Services Management, Customer Service Management & HR Service Management. Our New Zealand-based ClientCare Team operates in the GMT+12 time zone allowing us to offer ServiceNow, Atlassian, Ivanti, Cherwell and HaloITSM customers wherever they are in the world with 24/7 remote technical support services, remote platform administration and configuration services. Our values are very important to us and give clients and prospective clients insight into what to expect from us, what drives our behaviours and if we are a good fit as a partner to be of service to your organisation: ~Be Engaged ~Enable the Customer ~Remove complexity ~Be forward-thinking ~Respectful ~Proven expertise ~Be authentic ~No surprises Our business is proudly 100% Kiwi-owned and operated. Experienced people, leading platforms, expert capabilities, and outcomes-driven!