The BusinessCentre is the “Customer focused” area of the business, encompassing all the steps that are taken during the ‘end to end’ lending cycle.
The Centre maintains the relationship with the client and is the hub that is in constant touch with the client throughout its lifetime as a customer of the Company.
This includes:
• On-boarding & settlement
• Arrears management
• Approval of complying products
• Legal recovery
• Monitoring
• Managing loan repayment schedules.