SBE Global provides innovative solutions and services in the field of electronic repairs and returns management. SBE's unique cloud software platform, GlobalCare, is dedicated to the management and orchestration of the reverse logistics supply chain. It is used globally by some of the largest mobile network operators, device manufacturers, distributors and insurance companies, to manage their digital returns and customer care operations.
SBE Global has its main R&D centre in Euratechnologies, Lille (France). SBE Global is part of a group of companies specialised in the repair and refurbishment of electronic devices. The group operates several high-volume repair centres, regional repair centres and logistics hubs, providing a range of services such as: device diagnostics, grading and triage, device repair and refurbishment, regional repair network management, customer care centres, warehousing, reverse logistics and more. The SBE group of companies employs 2500 people globally.
Industry
Information Technology & Services
HQ Location
1, Boulevard de la Liane
FR,Hauts-de-France,Saint-Léonard,62360
Keywords
Digital customer careRepair avoidance solutionsCloud softwareContact centre solutionsOnline self-service solutionsReverse logistics managementBI & analyticsMulti-channel careDevice diagnosticsServices orchestration