Riptide

WHAT WE DO Riptide’s is the only 3-way text messaging platform that brings customers, drivers, and dispatchers together in the same conversation to resolve issues instantly. WHY IT WORKS Riptide replaces support tickets with instant 3-way text conversations enabling scale, reducing cost, improving satisfaction, and building trust. Text messaging gets through where phone calls and apps don’t with 98% of consumers reading messages within 3 minutes. Riptide combines text with teamwork and transparency. Now, your dispatchers and drivers work as a team to resolve 100% of issues in minutes instead of hours. And, your dispatchers can see every interaction as it happens, engaging when needed, looping in merchants as necessary, and building the voice of the customer data to understand and improve satisfaction. Support queues evaporate and each dispatcher has the power of ten. Customers and drivers aren’t left frustrated and waiting for answers because everyone who needs to be in on the conversation is there. Service failures are reduced, satisfaction soars, churn goes to zero, and trust, the foundation of loyalty, is restored. WHO WE WORK WITH -On-demand / Last-mile Delivery companies with a focus on big & bulky -Logistics organizations managing 3PL & deliveries -Emergency roadside service auto clubs & insurance networks -Field service & repair organizations -Software (SaaS) platforms for dispatch, routing, transportation and field service management WHAT CUSTOMERS ARE SAYING “With Riptide, our drivers and dispatchers respond together to 100% of customer delivery issues. Our resolution times went from 1 hour to less than 3 minutes, eliminating re-deliveries and refunds.” -Gordon Harvey, CEO & founder of DawgPack Delivery