Process Shepherd

Welcome to Process Shepherd, where our mission is to empower CX agents, transforming them into masters of your business processes. We equip businesses to streamline complex workflows through step-by-step guidance, enhancing both compliance and efficiency. By focusing on reducing operational time, like agent onboarding and average handling, we contribute to the reduction of operational expenses while also enhancing customer experience and agent satisfaction. Our innovative platform presents workflows as a series of responsive steps or queries that an agent can navigate with ease. Each query is equipped with embedded help extracted from our integrated knowledge management system, providing real-time assistance. Geared towards non-technical business analysts, our user-friendly interface makes creating workflows a breeze. For those seeking to address complex business process needs, Process Shepherd shines with its strength and flexibility. More advanced users can take advantage of our API blocks to interact with external platforms like your CRM or helpdesk provider. By integrating your processes within Process Shepherd, your business gains consistent and knowledgeable agents, simplified process updates, automation capabilities, and an elevated onboarding experience for new staff. Whether you are looking to ensure consistency, bolster compliance, minimize team escalations, or enhance first call resolution, Process Shepherd is here to help. Partner with Process Shepherd today, and let's work together to revolutionize your contact center operations, creating an environment where every agent is an expert.