Probfox

Probfox is a video based problem solving platform. Customers takes a one minute video, a few pictures and a short description of the problem and report the problem directly to the company using Probfox’s FREE smartphone app and without knowing the company email ID or a phone number. Probfox’s Geo- mapping feature smartly directs the problem to correct person and location. Customer service executive views the problem video and pictures and is able to respond, resolve or redirect the problem via our cloud portal. What’s more, Probfox provides an instant messaging and video chat or conference facility to establish real time contact between the company and the customer. Face to face – video chat establishes personal touch to resolve the problem and “Makes life easy"!!. We record and store all communications also. Using Probfox, customers are able to report a problem to any company from anywhere in the world and companies get flexible and dynamically modifiable “white label mobile app” to retain brand value and loyalty. In simple terms, Probfox is the most simple, effective and efficient (SEE) way to report & resolve your problems. SEE it to believe it!!