Pinpoint Status

When your business relies on delivery, service or installation, there’s no such thing as “just another day in the office.” Every morning brings new challenges. And changes to your schedule can occur at a moment’s notice. Traffic jams. Late shipments. Supplier backorders. Complications on the jobsite. The endless possibilities for delay makes scheduling a nightmare. To reduce the chance of missed or late appointments, many companies opt to provide long appointment windows. But this approach leaves customers waiting around all day – creating a customer service disaster if your appointment time is missed. The solution? PinPoint Status. Our proprietary software syncs with your customer and scheduling data to provide automated appointment reminders and accurate arrival times. With PinPoint Status, you’ll save time and money by: -Reducing call volumes. PinPoint Status can reduce the number of customer phone calls to one. After the first scheduling call is placed, all other communication between the field team and your customers can be managed through our app and text messages. There’s no need for reminder calls. -Eliminating missed appointments. When a customer isn’t home, appointments need to be rescheduled. Meanwhile, you’ve wasted valuable time that could have been spent on another job. With PinPoint Status, customers get an accurate estimate of your arrival time – and can notify you in advance if anything changes. -Building customer loyalty. PinPoint Status enables you to transform your customer service experience using text message notifications, real-time GPS location data and simplified two-way communication. -Generating reviews and referrals. You can set up PinPoint Status to automatically ask customers for an online review after the job is done. That means you can capture positive reviews immediately and tie those reviews to Google and social media platforms. Transform your customer experience today. Visit www.pinpointstatus.com to learn more.