OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, with all CX modules under one roof. The product modules include:
1. Service Management Platform - Call, Email, Social, Blogs, Reviews, and many more. (Over 200 channel integrations)
2. Feedback Management Platform - Customers, Employees, and Partners
3. Messaging - FAQs, Smart help, and Live Chat.
4. Advance analytics engine - Command centers.
5. Service 360 - The one true view of the customer and his journey with the brand.
We work with brands across verticals like Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate and Hospitality.
Industry
IT Services and IT Consulting
HQ Location
Ground Floor, South Wing, BPL Building, Arakere
Bannerghatta Main Road (Near Dairy Circle)
IN,Karnataka,Bangalore,560076
Keywords
Customer EngagementBig DataAnalyticsCustomer Experience ManagementDigital transformationFeedback solutionsOnline reputationCustomer 360social mediaORM