On Hold Media

In late 2000, it became apparent to me that a customer-focused company philosophy could benefit from new technology developments and enable a much higher level of service delivery than had historically been the case in the on-hold messaging industry. Behind-the-scenes automation of on-hold message production and delivery could streamline the entire process while putting control directly in the hands of the users. By making the production process quick, easy, and fun to work with, we have enjoyed strong customer loyalty and great appreciation for our company’s application of these technologies." OHMG has become the standard for the on-hold industry as a result of a solid history of firsts! 2001. Launched our website, www.onholdwizard.com- industry's first on-hold message Content Management System in the cloud (before this was referred to as the "Cloud"). Implemented WizDispatcher, industry's first automated on-hold message delivery system via dial-up. 2002. Began designing and testing the WizPlayer 2400, the industry's first Internet-connected on-hold message playback device. 2003. First production run of WizPlayer 2400 units, installed initial shipments. 2004. WizPlayer 2400 approved by McAfee Internet Security for all of their U.S. and International offices. 2008. Added capabilities to address the growth in VoIP telephony with automated mixing of MOH files and email notification of completed production availability. 2009. Continued to add user-friendly features to Production Wizard 3.0™, to enhance ease of use and enjoyment of the production process. 2011. Celebrated our 10th anniversary. Launched the Shuffle™ Content Management System. 2013. Integrated Neltech’s iLink LCD playback device into the Shuffle™ CMS. 2015. Launched Shuffle3™. Moved our studio headquarters to Hall Office Park, Frisco, TX. Crossed the 85,000 individual script milestone. 2016. Celebrated our 15th year in business.