Mercury helps companies make a positive step change in customer experience and sales. We achieve this by auditing contact centre operations, measuring the quality of front line customer experience being provided by contact centre staff and recording why customers are calling in the first place. The process works whether the contact centres are in-house or outsourced.
We are genuine experts in contact centres and customer experience. Call us for a chat on 01276 590059 or visit our website www.mercury-cm.co.uk
We look forward to hearing from you.
Toni Herridge - Managing Director