Multifaceted role administering and refining deadline-dependent order and delivery processes, while simultaneously acting as a PR representative - promoting wines, sommelier tastings, offering technical fact sheets and cellar information to potential clients. Regularly challenged to resolve complex export issues with customs authorities with potential of impacting negatively on revenue generation. Inhibited upon commencement by an antiquated in-house information system, immediately identified need to improve the quality of available data and streamline reporting processes. Personally created new Access database, flexible to meet both import and export needs, and maintain full order and delivery tracking.