/Lab Service And Experience Design

We are /LAB, an agency for service & experience design. We help meeting your business challenges by service design. We define the right problem, research and observe behavior, come up with multiple solutions, refine the solutions, choose a winner, prototype the idea, and implement it. By this we ensure that organizations, services and products truly reflect the conscious and unconscious wishes and desires of the customer. This leads to more effective business processes for optimal customer experiences.