Kombea Corp.

Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections introduce inaccuracy, security risks, and inefficiency. After all, that's what it means to be human. KomBea bridges this gap! Our agent-assisted automation technology enables live agents to communicate with computer-like accuracy, security, and efficiency thereby enabling call centers to achieve the qualitative benefits of human intelligence with the quantitative returns of automation. By blending human intelligence with automation, KomBea drives improvement in key areas of call-center performance.