Ivr Technology

IVR Technology Group powers Qualtrics Voice Surveys for CX success with hight response rates and real-time feedback in your Qualtrics dashboard. Post-Call Qualtrics Voice Surveys: In contact centers, the customer experience happens in real-time and in the moment, so the shift from a loyal to a dissatisfied customer can be mere minutes. To identify how the change happens, you need real-time customer feedback when their opinion is fresh at the moment of contact. Outbound Qualtrics Voice Surveys: Speed is now the most crucial attribute of the customer experience. Consumers have become less tolerant of frustrating experiences and poor service. It’s all about time; we don’t want brands to waste our time. That’s why focusing on short pulse surveys by phone respects their time and is vital for real-time customer feedback.