Icbs Inc, Intercommercial Business Systems

Since 1989 ICBS has been a leading component level repair vendor for out of warranty and manufactured MD’ed products. We are a TL 9000-V R5.5/R6.0 and ISO9001:2015 certified 3rd party repair facility supporting over 50,000 SKU’s covering major brands of Voice, Video, Data, Broadband, Switching, Power, Optical Wireline and Wireless equipment. All repairs are fully functional tested in a live network environment to meet or exceed OEM specifications. Our highly experienced in-house engineers develop specific component level change notices on all products to ensure repairs “extend the life of your network”. We not only replace failed components, but we also identify components with a historical mean-time-to failure that could fail in the future. Our OBF (Out of Box Failure) rate is less than 1%. Our online Repair Analytics tracks repairs to help improve customers network performance. Our Business Intelligence Program provides 100% customer customizable performance-driven metrics. Our processes improve OEM warranty optimization and reduce SLA spend. Call to request an introduction to our Business Intelligence Program. Our customers come from many industries including, Telecom, Cable, Enterprise, Electric Utilities, Healthcare, Railroad, Oil & Gas, Government, and Cloud Networks.