Empathy

The deepest customer understanding and insight-driven design, for truly great organizations. Empathy is a team of experienced and highly-qualified designers, social scientists and writers. We work together with aspirational leaders of private and public organizations in New Zealand and California. We go further than how people act, think and feel. Using anthropological methods, we uncover emotional and belief systems to understand why. We use these insights to design actionable, human-centered solutions that make a meaningful difference. We then help organizations implement these solutions. Our clients: +build lasting relationships with customers by understanding what they value most +improve customer acquisition rates with compelling onboarding experiences +increase customer satisfaction by delivering products, services and experiences tailored to their needs +lead engaged, productive teams by aligning culture and environment with shared values +boost internal capabilities with training in design-thinking and innovation. Be better and bolder with Empathy.