Deeppixel

DeepPiXEL Inc. delivers solutions to corporations looking to improve and increase customer engagement for their products, services or engagement channels. We take questions that come into any given channel and provide answers to them with high accuracy. We focus on answering the repetitive questions, which constitute up to 80% of all customer inquiries. The most complicated questions are left to live agents to answer, with CARAtm assisting them by providing suggestions. This allows us to increase the number of simultaneous chats handled by support agents while reducing the time it takes for customers to get answers. By utilizing CARAtm to serve their clients, our customers are able to improve their customers’ brand experience. Benefits include improvements in response times, average handling time, customer satisfaction, first call resolution, quality scores, agent satisfaction and adherence, conformance and agent productivity.